This Privacy Policy explains what personal information auwin collects, how it is used, who it may be shared with, and what rights you have over your data as a registered player on our PAGCOR-regulated Philippine casino platform.
Your Privacy at a Glance
Data Minimisation
auwin only collects personal data that is strictly necessary for account management, regulatory compliance, payment processing, and responsible gaming obligations. We do not collect data beyond what is required for these purposes.
256-Bit SSL Encryption
All data transmitted between your device and auwin servers is encrypted using 256-bit SSL — the same standard used by Philippine banks. Your login credentials, financial details, and personal information are secured in transit and at rest.
Your Rights Under the DPA
As a Philippine data subject, you have rights under Republic Act 10173 — the Data Privacy Act of 2012 — including the right to access, correct, and in certain circumstances delete your personal data held by auwin. These rights are exercisable at any time.
No Data Selling
auwin does not sell, rent, or trade your personal data to third-party marketing companies. Your information is only shared with service providers who assist in operating the platform and with regulatory authorities where legally required.
Defined Retention Periods
auwin retains your personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by PAGCOR licensing conditions, AMLA obligations, and Philippine tax law. Data is securely deleted or anonymised when retention periods expire.
Opt-Out of Marketing
auwin sends promotional communications only to players who have opted in. You can opt out of marketing emails and SMS notifications at any time via your account settings or by contacting support. Opting out of marketing communications does not affect your account access or any transactional notifications.
Table of Contents
auwin ("we," "us," or "our") is a PAGCOR-regulated online casino and sports betting platform operating at auwin.asia, designed and built specifically for Filipino players across the Philippines. We take our responsibilities as a data controller seriously, and this Privacy Policy sets out — in plain, clear terms — how auwin collects, processes, stores, and protects your personal information.
This Policy applies to all personal data we collect from players, prospective players, and website visitors in connection with the auwin platform. It covers information collected through account registration, gaming activity, payment transactions, customer support interactions, and your use of the auwin website and related services.
auwin is committed to compliance with Republic Act 10173, the Data Privacy Act of 2012 (DPA) of the Philippines, and its implementing rules and regulations. The auwin platform is also subject to data handling requirements under our PAGCOR operating license and the Anti-Money Laundering Act (AMLA) as it applies to licensed gaming operators.
If you have questions about this Policy or how auwin handles your personal data, contact us at any time via the details in Section 15 of this document.
For the purposes of the Data Privacy Act of the Philippines, auwin is the data controller responsible for your personal data collected through the auwin platform at auwin.asia.
As data controller, auwin determines the purposes and means by which your personal data is processed. auwin has appointed a Data Protection Officer (DPO) in compliance with the requirements of Republic Act 10173. Contact details for the DPO are provided in Section 15 of this Policy.
3.1 Registration and Account Data
When you create an auwin account, we collect the following information:
3.2 Identity Verification (KYC) Data
Before processing your first withdrawal, auwin is required by PAGCOR and AMLA regulations to verify your identity. We collect:
3.3 Financial and Transaction Data
We collect financial data necessary to process deposits and withdrawals:
3.4 Technical and Usage Data
When you access the auwin platform, we automatically collect certain technical data:
3.5 Communications Data
Records of your communications with auwin customer support — including live chat transcripts and email correspondence — are retained for quality assurance, dispute resolution, and training purposes.
3.6 Responsible Gaming Data
Where you use responsible gaming tools — including deposit limits, self-exclusion, or cool-off periods — auwin records the limits and exclusions you set, as well as usage patterns that may inform our responsible gaming interventions.
auwin uses your personal data for the following purposes:
Under the Data Privacy Act of the Philippines (RA 10173), auwin processes your personal data on the following legal bases:
auwin uses cookies and similar tracking technologies on the auwin.asia website. Cookies are small text files stored on your device that help us recognise your browser, maintain your login session, and understand how the platform is being used.
Types of Cookies Used
You may manage cookie preferences through your browser settings. Blocking all cookies may impair platform functionality — in particular, essential cookies are required for the platform to operate correctly. auwin does not use third-party advertising or behavioural tracking cookies.
auwin does not sell, rent, or trade your personal data to third parties for their own marketing purposes. Your personal data may be shared in the following limited circumstances:
7.1 Service Providers
auwin engages third-party service providers who process personal data on our behalf under data processing agreements. These include payment processors (GCash, PayMaya, BPI, BDO, Metrobank), identity verification and KYC service providers, gaming software providers, cloud hosting and infrastructure providers, and customer support technology providers. All service providers are contractually required to process data only in accordance with auwin's instructions and applicable law.
7.2 Regulatory Authorities
auwin is required by law to share certain player data with PAGCOR as the licensing authority, the Anti-Money Laundering Council (AMLC) where AMLA reporting obligations apply, the National Privacy Commission (NPC) in the event of a data breach or upon lawful request, and other Philippine government agencies where required by law or court order.
7.3 Business Transfers
In the event of a merger, acquisition, or sale of all or a material part of auwin's business assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and the privacy practices of the acquiring entity in advance.
Some of auwin's service providers — particularly cloud infrastructure and gaming software providers — may process your data in servers located outside the Philippines. Where such transfers occur, auwin ensures that appropriate safeguards are in place to protect your personal data to a standard consistent with the Data Privacy Act of the Philippines.
Safeguards used for international data transfers include: contractual clauses binding the recipient to Philippine-equivalent data protection standards, transfers only to jurisdictions that PAGCOR and the NPC recognise as providing adequate protection, and data processing agreements that restrict the recipient's use of your data to the specified service purpose.
auwin retains your personal data for as long as your account remains active and for a period following account closure as required by law and regulatory obligation. The following general retention periods apply:
Upon expiry of applicable retention periods, personal data is securely deleted or irreversibly anonymised. Anonymised data may be retained for analytical purposes without limitation, as it no longer constitutes personal data.
Under Republic Act 10173 — the Data Privacy Act of the Philippines — you have the following rights with respect to your personal data held by auwin:
| Right | What It Means |
|---|---|
| Right to be Informed | You have the right to be informed that auwin is processing your personal data, and to receive a copy of this Privacy Policy describing how it is used. |
| Right of Access | You have the right to request access to the personal data auwin holds about you, including a summary of the data, the purposes for which it is processed, and details of any third parties with whom it has been shared. |
| Right to Correction | You have the right to request correction of any inaccurate or incomplete personal data held by auwin. You may also update certain account details directly in your auwin account settings. |
| Right to Erasure | You have the right to request deletion of your personal data, subject to auwin's legal obligations to retain certain data under PAGCOR licensing conditions, AMLA requirements, and tax law. |
| Right to Object | You have the right to object to the processing of your personal data where such processing is based on legitimate interests. This includes the right to opt out of direct marketing communications at any time. |
| Right to Data Portability | Where technically feasible and where processing is based on consent or contract, you have the right to receive your personal data in a structured, machine-readable format and to request transfer to another controller. |
| Right to Damages | You have the right to be indemnified for damages resulting from inaccurate, incomplete, or unauthorised use of your personal data by auwin, as provided under the Data Privacy Act. |
| Right to File a Complaint | You have the right to file a complaint with the National Privacy Commission (NPC) of the Philippines if you believe auwin has violated the Data Privacy Act in its handling of your personal data. |
To exercise any of the above rights, submit a written request to auwin's Data Protection Officer via email at [email protected] with the subject line "Data Rights Request — [Your Account Number]." auwin will acknowledge your request within three (3) business days and provide a substantive response within fifteen (15) business days of receipt.
The auwin platform is strictly restricted to individuals who are at least 21 years of age. auwin does not knowingly collect personal data from individuals under 21 years old.
If auwin identifies that an account has been registered by a person under 21 years of age, the account will be immediately suspended and the personal data associated with the account will be deleted, except where retention is required for regulatory reporting purposes. Any funds deposited by an underage registrant will be handled in accordance with auwin's Terms and Conditions and PAGCOR guidelines.
auwin applies mandatory age verification through KYC document checks before processing any withdrawal, as an additional safeguard against underage registration.
auwin implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, and destruction. These measures include:
In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, auwin will notify the National Privacy Commission (NPC) within 72 hours of becoming aware of the breach, and will notify affected data subjects as required by law.
While auwin takes all reasonable steps to protect your data, no system is completely immune to risk. You are also responsible for keeping your auwin account credentials confidential and for notifying auwin immediately if you suspect any unauthorised access to your account.
The auwin platform may contain references to or integrations with third-party services — such as GCash, PayMaya, BPI, BDO, and Metrobank — for payment processing purposes. These third-party services operate under their own privacy policies and data handling practices, which are separate from and independent of this Privacy Policy.
auwin does not control and is not responsible for the privacy practices of third-party payment providers or other external services. We encourage you to read the privacy policies of any third-party service you use in connection with your auwin account.
auwin reserves the right to update or amend this Privacy Policy at any time. The revised Policy will be posted on this page with an updated Effective Date. Where amendments are material — meaning they significantly affect how we collect or use your personal data — auwin will provide advance notice via the email address associated with your account or via an in-platform notification.
Your continued use of the auwin platform following the Effective Date of any amendment constitutes your acknowledgement of the revised Privacy Policy. If you do not agree with any amendment, you must stop using the platform and contact support to request account closure.
For questions, data rights requests, or privacy-related concerns, contact auwin's Data Protection Officer using the following channels:
Filing a Complaint with the NPC
If you are not satisfied with auwin's response to a privacy concern, or if you believe auwin has violated the Data Privacy Act of the Philippines, you have the right to file a complaint with the National Privacy Commission (NPC) of the Philippines. The NPC is the independent regulatory body responsible for enforcing RA 10173. Information on filing a complaint with the NPC is available through official Philippine government channels.
auwin is PAGCOR-regulated, RA 10173 compliant, and built with Filipino players' privacy at the centre. Register and play with confidence.
⚠ Must be 21+. PAGCOR-regulated. Play responsibly.